Clients make many requests everyday, especially regarding instructions for products and goods that can be ambiguous. This can truly be a huge challenge. It is true that the requested information is accessed mostly via the Webshop; however the personal telephone interaction promotes customer dialogue. Furthermore, a specific product hotline creates an individual approach and is available to your customers as another alternate service, including questions about shipping.
Large online shops sell globally day and night – 24 hours a day. Smaller companies should, therefore, ensure that orders are processed and being worked on, even if they are not available.
You have your goods delivered to us and we store them for you. You then have the opportunity to have your products sent by us, that is: you send us by e-mail your delivery note with all the necessary papers and information from your customer. We carry out the shipment. You can provide necessary packaging material, but we will gladly buy it for you. Your customer settles the goods and costs shipped separately with you. On our end, we then calculate the costs for the storage / retrieval, picking and shipping and this is the amount that you will owe to us.